Old Navy Customer Experience Survey


The Old Navy Customer Experience Survey, found at Survey4on.com, is an online survey designed by Old Navy that gives customers a chance to leave feedback on services and products. The company uses this information to work harder to meet consumer needs. This is an online survey, which means you can take it whenever you want.

By participating in this survey, you give valuable, important feedback to the company. They then use your information to improve customer service as well as products. As a reward for participating, you will receive a code word to get 10 percent off your next purchase from Old Navy. You can leave feedback without receiving the coupon by simply closing the browser. You will not have to give any personal information in order to fill out this survey or recent the discount.

About Old Navy

Old Navy is a retailer of men’s, women’s, children’s and baby clothes that is part of the Gap Inc. family of brands. Named after a bar in Paris, France, Old Navy was founded in 1994 and became the first retailer to post $1 billion in sales in 1997 after less than four years of operation.

The theory behind the brand’s stores is that each location carries “must-have” clothing items for every member of the family. Shopping is fashion-forward and economical at Old Navy and meant to be fun for everyone, concepts that have turned the company into one of the world’s largest apparel brands.


How to Participate in the Old Navy Customer Experience Survey

You Must:

  • Have access to a computer and Internet access.
  • Be able to read English or Spanish.
  • Have your recent Old Navy receipt that contains an invitation for the survey.


  1. Go to Survey4on.com.
  2. Select the language you prefer to take the survey in. Click Begin Survey.
  3. Answer the demographic questions asked, such as age and gender.
  4. You will be asked to enter the store number. There is a diagram above the text box so you know where to find this information.
  5. You will be asked questions based on your most recent experiences. Please answer these questions thoroughly and honestly. You have to answer all questions on the page before moving on.
  6. At the end of the survey, you will receive a special code that entitles you to a 10 percent discount on your next purchase. Please write this code down and present next time you shop at Old Navy.

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